**Why it matters**: At scale, design choices directly impact reliability, latency, and cost. Wrong decisions compound across jobs and teams.
Use when/otherwise: from pyspark.sql.functions import when, col; df.withColumn('department', when(col('id') < 100, 'HR').when((col('id') >= 100) & (col('id') < 200), 'admin').otherwise(None))....
The complete answer continues with detailed implementation patterns, architectural trade-offs, and production-grade considerations. It covers performance optimization strategies, common pitfalls to avoid, and real-world examples from companies like Dunnhumby. The answer also includes follow-up discussion points that interviewers commonly explore.
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