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Resolving service downtimes

General/Othereasy0.2 min read

Reviewed by Aditya Kumar Ā· Last reviewed 2026-03-24

(1) TRIAGEā€”Confirm scope, check dashboards, recent deploys. (2) MITIGATEā€”Rollback, scale up, disable non-critical features. (3) INVESTIGATEā€”Logs (CloudWatch, ELK), metrics, dependencies. (4) FIXā€”Patch, config, hotfix. (5) COMMUNICATEā€”Status page, stakeholders. (6)...

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Frequency
Low
Asked at 1 company
Category
243
questions in General/Other
Difficulty Split
151E|43M|49H
in this category
Total Bank
1,863
across 7 categories
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Expert Answer
45 words

(1) TRIAGEā€”Confirm scope, check dashboards, recent deploys. (2) MITIGATEā€”Rollback, scale up, disable non-critical features. (3) INVESTIGATEā€”Logs (CloudWatch, ELK), metrics, dependencies. (4) FIXā€”Patch, config, hotfix. (5) COMMUNICATEā€”Status page, stakeholders. (6) POST-MORTEMā€”Timeline, root cause, action items. WHY: Minimize MTTR; learn to prevent. Runbooks, circuit breakers, blameless retros.

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Pro Tip

Red Flag: 'We just restart.' Pro-Move: 'We have runbooks per service; DB pool exhaustionā€”increased pool, added timeout; documented; no recurrence in 18 months.'

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