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Resolving service downtimes

General/Othereasy0.2 min readPremium
Frequency
Low
Asked at 1 company
Category
243
questions in General/Other
Difficulty Split
151E|43M|49H
in this category
Total Bank
1,863
across 7 categories
Asked at these companies
PayPal
Expert AnswerPremium
45 wordsInterview-ready
(1) TRIAGE—Confirm scope, check dashboards, recent deploys. (2) MITIGATE—Rollback, scale up, disable non-critical features. (3) INVESTIGATE—Logs (CloudWatch, ELK), metrics, dependencies. (4) FIX—Patch, config, hotfix. (5) COMMUNICATE—Status page, stakeholders. (6) POST-MORTEM—Timeline, root cause, action items. WHY: Minimize MTTR; learn to prevent....
The complete answer continues with detailed implementation patterns, architectural trade-offs, and production-grade considerations. It covers performance optimization strategies, common pitfalls to avoid, and real-world examples from companies like PayPal. The answer also includes follow-up discussion points that interviewers commonly explore.

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